Booking information

Our normal changeover days are Friday for weekend or weekly stays and Monday for midweek breaks. Earliest check in time is 3pm and latest departure time is 10am.

Where we have space, particularly at short notice, we try to accommodate bookings of at least 2 nights at the weekend or 3 nights midweek, arriving any day of the week. Please send an enquiry if you are interested.

We are able to offer longer term out of season rentals between November and March - please contact us for a price as this will depend on length of stay.

If you are interested in booking for 2018, please enquire for prices and availability.

Terms and conditions

By your making an enquiry through this website, you confirm that you have read and agree to abide by our full terms and conditions as shown below.

If you are interested in staying at any of our holiday properties, please send us an enquiry and we can confirm availability and price and provide a Booking Contract.

Once you confirm acceptance and return the Booking Contract, we will hold your provisional dates for 48 hours pending receipt of payment. Your Booking will be made and the Booking Contract will be effective once we have received payment in accordance with the Booking Contract and you have received an email from us confirming the Booking. If payment is not received within the stated time period, the provisional booking will be cancelled. Dates can not be held provisionally until the Booking Contract is returned to us.

Payment

If the arrival date is at least eight weeks in the future, a deposit of 50% will secure the Booking until the balance of 50% is paid, providing the full amount is paid by eight weeks before arrival date. If the balance is not paid by eight weeks before arrival date, the Booking will be cancelled and no refund of any amounts already paid will be made.

If the arrival date is less than 8 weeks in the future, the full cost must be paid before the Booking is effective.

Cancellation terms

If you cancel or amend your Booking

Once you have made payment, the booking can not be amended by you. Bookings are not transferable. If you wish to cancel your booking the following refunds would be made:

  • a 50% refund of the total cost if you cancel at least eight weeks before check-in
  • a 25% refund of the total cost if you cancel by at least four weeks before check-in
  • no refund if you cancel four weeks or less before check-in.

If we cancel or amend your Booking

We would not expect to have to make any changes to your Booking once it is agreed between you and us, but sometimes problems occur and we do have to make alterations or, very occasionally cancel Bookings.

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your Booking. If we cancel your Booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).

The Property

You can arrive at the Property after 3pm on the arrival date and should leave by 10am on the departure date, unless alternative arrangements have been agreed.

If your arrival will be delayed, you must contact us so that arrangements can be made for you to access the Property. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the arrival date and you do not advise us of your anticipated late arrival we may treat the Booking as having been cancelled by you and we shall be under no obligation to refund you for fees already paid to us.

Your Obligations

You agree to comply with the regulations set out in any property manual at the Property and any other regulations reasonably specified by us from time to time and ensure that they are observed by all members of your party. You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition.

You agree not to cause any damage to the walls, doors, windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property while at the Property.

You agree to ensure that each member of your party is covered by relevant comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage) as required.

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take a pet into the Property. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances.

You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of essential repairs, in an emergency or to ensure you are complying with the Booking Contract.

Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve problems properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence at the Property. If any complaint cannot be resolved during your holiday, you must write to us or email us with full details within 14 days of the end of your Booking.

Limit of Liability

Our maximum liability for losses you suffer as a result of us acting in breach of the Booking Contract is strictly limited to the amounts received by us in relation to your Booking. We shall not be liable for any losses which are not a foreseeable consequence of us breaching the Booking Contract. Losses are foreseeable where they could be contemplated by you and us at the time your Booking is confirmed by us.

Your Booking is made as a consumer for the purpose of a holiday and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.

This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.

Law and Jurisdiction

The Booking Contract (including any non-contractual obligations arising under or in relation to the Booking Contract) between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be exclusively dealt with by the Courts of England and Wales.

Miscellaneous

You may not transfer your Booking or any rights and responsibilities under the Booking Contract to any other person, without our prior written consent.

If at any time any part of the Booking Contract is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.

The Booking Contract, together our confirmation email contains the entire agreement between us and you relating to the Booking and shall supersede any previous agreements, arrangements or discussions between you and us, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between you and us prior to receiving the confirmation email except as expressly stated in the Booking Contract. Neither you nor us shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into the Booking Contract (unless such untrue statement was made fraudulently) and that party’s only remedy shall be for breach of contract as provided in the Booking Contract.

We will not be in breach of the Booking Contract, or otherwise liable for any failure or delay in performance, arising from any circumstances beyond our reasonable control including, without limitation, flood, fire, explosion or accident.